SHIPPING AND RETURNS

Shipping

All UK orders are made to order and sent using Royal Mail 48 Tracked.

The delivery cost will be shown at checkout before you complete your purchase.

As prints are made to order, please allow the production time stated on the individual product page before your order is dispatched.

Once your order has been dispatched, tracking information will be provided where available.

Royal Mail delivery times are estimates and are not guaranteed delivery dates.

Please make sure that your delivery address is correct when placing your order.

If your order has not arrived within the expected delivery period, please contact me at contact@areebabaig.com, quoting your order number, and I will look into this for you.

RETURNS & CANCELLATIONS

Standard prints

Although my prints are made to order, standard prints that are not personalised or made to a customer's specific requirements are generally covered by the statutory 14-day cancellation right for online purchases.

If you change your mind about a standard print purchased online, you generally have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel your order, please email contact@areebabaig.com within the 14-day cancellation period. Please include your order number and let me know that you would like to cancel your order.

After notifying me of your cancellation, you generally have a further 14 days to return the print.

Unless the print is faulty, damaged, incorrect or otherwise not as described, you are responsible for the cost of returning an unwanted print.

Please take reasonable care of the print while it is in your possession. Where permitted by law, a deduction may be made from your refund if the print has been handled beyond what would reasonably be allowed in a shop and its value has been reduced as a result.

Personalised or bespoke prints

If a print has been made to your specific requirements or is clearly personalised, it may not be covered by the standard 14-day cancellation right where the law provides an exception for bespoke or personalised goods.

Where this applies, it will be clearly stated on the relevant product page before you place your order.

Damaged, faulty or incorrect orders

If your print arrives damaged, is faulty, or you receive the wrong print, please contact me as soon as possible at contact@areebabaig.com.

Please include your order number and, where possible, photographs showing the damage or incorrect item.

I will work with you to arrange an appropriate replacement or refund in accordance with your legal rights.

Your statutory rights are not affected by this policy.

If you need to return an order, please send it to:

Areeba Baig
Art House West
Grafton Rd
Croydon
CR0 3RP
United Kingdom

Please include your order number with your return so that I can identify and process it.

Please contact contact@areebabaig.com before sending a return.

REFUNDS

Where a refund is due, it will normally be made to the original payment method.

For cancellations under the statutory cancellation right, the cost of standard delivery will also be refunded where required by law. If you selected a more expensive delivery option, only the equivalent standard delivery cost is generally refundable.

Refunds will be made within the timescales required by law.

Nothing in this policy affects your statutory rights as a consumer.